Because fresh flowers are perishable, we do not accept change-of-mind returns or refunds once your flowers have been delivered or collected.
If your order arrives damaged or contains an incorrect item, please contact us as soon as possible, ideally within 24 hours, with your order number and photos so we can assess the issue and help resolve it.
We will always do our best to resolve your concerns. This policy does not limit your rights under Australian Consumer Law, including any entitlement to a refund or replacement. The 24-hour request does not limit those rights.